The sooner you apply, the sooner you will receive your refund! If you have applied online, we aim to have your tax refund paid to you within 5 working days. In fact we achieve this 93.1% of the time. Occasionally it can take a longer and this will usually be due to delays at the Inland Revenue.
- if your tax return requires additional information, we will contact you and this usually takes us longer to prepare and file.
- if your refund is being reviewed at Inland Revenue. For example if it is a large refund or you have other tax type arrears, please expect some delays.
- If your refund is for the latest financial year, the IRD may not release these refunds until mid June at the earliest.
If we have to file a full IR3 for you, the IRD can take up to 6 weeks to process these types of returns and unfortunately we cannot control the IRD’s time frames. The only other delay you will experience is if we, or the IRD, request additional information from you and you fail to supply this information.
We require some basic personal information from you in order to process your tax refund such as your full name, address, date of birth etc. We also need your IRD number, which is unique to you, and identifies you personally with the Inland Revenue Department. You also have to provide your drivers licence details or a copy of approved photo ID. This is a requirement of the IRD and helps us ensure your personal and financial security. Most importantly, we need you to provide us with the authority to act on your behalf. You do this by ticking some authority statements at the bottom of our on-line application form. There are some additional questions that might affect the value of your refund such as the age of any children in your care. The application form will take about 3 minutes to complete. We take privacy very seriously. Rest assured that your personal information will be kept safe and secure at all times.
If you already owe tax from a previous assessment, we cannot make existing tax bills disappear.You will need to pay the bill by the due date or will incur additonal IRD late payment penalties. Clients of our agency usually have until 7th April the following year to pay any tax owing. If you are not linked to our agency you will have to pay much sooner than this to avoid any penalties. Any future refunds will usually be applied by Inland Revenue to the tax arrears first before any remaining balance is refunded. If our assessment indicates that you have not paid enough tax we may not file your return before discussing your obligations with you.
We will conduct and assessment of your tax position for the past 5 tax years and will claim any refunds owing to you. IF THERE IS NO REFUND, THEN THERE IS NO FEE! We like to keep things clear and simple. For any PTS or Autocalc refund, we charge a low flat fee of 11% ex gst of the assessed refund amount, with a minimum fee of $20 + gst. This is a similar fee to most other on-line tax agents. However, whereas most other on-line tax agents also charge an additional $100+ fee for filing an IR3 tax return, we charge a maximum of $89. If you choose to receive your refund via cheque, there is also a $5 cheque processing fee.
What can I claim as a Business Expense?
If you are purchasing something solely for business purposes, then in most instances you can claim the whole cost of the item.
If you have an expense that is for mixed use (i.e personal and business) then you can only claim the proportion that is used for business (e.g. if you use your mobile phone for both work and personal calls then you can only claim 50% of the phone bill).
N.B. It's really important that you retain a copy of a valid receipt or invoice. You will be required store/hold copies of all expenses that you claim for up to 7 years. We can only include expenses that you are able to provide evidence of.
Different expenses have different rules on how much tax relief you are entitled, not every item will be 100% tax deductible. Here is a handy guide on some of the different Expense Categories we use:
Advertising - Any costs of advertising your work or services in any way e.g. Print or online advertising
Charitable Donations - Any donations to a registered charity as a part of your business activity (make sure you upload your receipt that has the charity's registration or GST number).
Cleaning - Any cleaning costs incurred for keeping your office or work-space tidy.
Consulting & Accounting - Expert advice used to generate income or support your business, or to prepare your tax return. Our fee is 100% tax deductible
Cost of Goods Sold - Costs that are incurred for you to produce your work or provide your services (outside of computer equipment) e.g. Materials used in the creation of a product for sale.
Entertainment - The cost of entertaining clients to grow and develop your business, promoting goods and services. It's worth noting that only 50% of the claim can be accepted as an entertainment expense and must indicate multiple persons present.
Equipment (Purchase) - Any equipment purchased that you need in order to do your job e.g. Mobile phone, handsets, software and upgrades, camera equipment, tools. N.B: Any equipment over $5000 will be depreciated over future years - we take care of this for you
Equipment Rental - Any equipment hired for business purposes.
Freight & Courier - Any business-related postage or freight costs e.g. stamps, courier fees
General Expenses - Any miscellaneous office or business expenses that you cannot classify anywhere else. You cannot claim glasses/spectacles or the costs of establishing or getting into a business (if you're GST-registered, you can claim GST on the set-up costs).
Home Insurance - Can claim a proportion of Home Insurance cost based on the size of your home office.
Home Office Equipment - Any equipment or assets you purchase for your home office. N.B: Any equipment over $5000 will be depreciated over future years - we take care of this for you
Internet/Landline - Your internet or landline phone bills.
Legal expenses - Any business-related legal advice fees that you might incur. You can claim 100% legal fees up to $10,000/year
Light, Power, and Heating - Any utilities costs relevant to your office or home office.
Mobile Phone Bills - Mobile phone bills for business use. If the phone is mixed use (i.e. for business and personal) then you may only claim a percentage (eg 40%).
Motor Vehicle Expenses - Claiming business vehicle expenses in your business is what everybody wants to do – and simultaneously one of the trickiest calculations in your accounts!
MYTAXBACK is trying to make sure it represents all the costs of your business use. So here is an explanation which covers all the bases on claiming business vehicle expenses.
What can you Claim?
If you own a vehicle that is used in your business, you can claim a portion of the vehicle running costs against your income. The portion you can claim is based on the proportional business use of the vehicle.
Running costs include petrol, repairs & maintenance (including tyres), insurance, road user charges and registration.
If you are a sole trader or partnership and your vehicle is only used for business. You can claim the full running costs without making any adjustments.
One catch to watch out for with determining business use is that travel between work and home is not classed as business use. This can change the resulting business to private use percentage substantially.
If not all your travel is business use then you will need to choose between these two different methods for calculating these vehicle costs:
1) Costs Method
This method is based on keeping accurate records of all actual costs incurred. You have two options under this method:
1/ Use a logbook – this is a log of all travel for a three-month period (required to be updated every three years). This includes the distance, date and reason for the trip. You can use the difference between the odometer reading at the start and end of the three months. This determine the percentage of business use. You can download a free logbook template from the IRD website
2/ You may be able to claim up to 25% of all vehicle expenses. You can claim up to 25% of the vehicle running costs as a business expense by default. However, you could still be asked the justify the percentage claimed with some sort of records, so you will still need ot keep some records to claim this.
The claimable cost is calculated by actual costs x business portion.
2) Kilometre Rate Method
There is a two-tier kilometre rate that can be applied to work out vehicle costs to be claimed. You will need to keep a record of the total kilometres travelled to determine your business use percentage (as done above with the other methods).
First tier – this rate covers both fixed and running costs for all vehicles types. This rate is limited to the first 14,000km total travel per year.
Second tier – this rate varies depending on the type of vehicle (petrol, diesel, hybrid or electric). It covers running costs only. This is for additional total kilometres travelled over 14,000.
The claimable cost is calculated for each tier by kilometre rate x kilometres travelled x business portion.
Office Expenses - Any general expenses related to your office or home office
Petrol - You can only claim the full amount if the vehicle is used solely for business purposes. If the vehicle is mixed use (personal and business) then you can claim up to 25% of the petrol costs. Make sure to include the percentage being claimed in the Expense description.
Printing & Stationery - Any printing and stationery that is a business-related expense
Private Office/Desk Space Rental - Use this category when you are renting an office or private desk at a commercial premises or co-working space. This category is not used for your home or living space rental.
Professional Insurance - Professional Indemnity Insurance, Public Liability Insurance, and insurance of business assets.
Rent/Mortgage Interest/Rates - Any rental costs, rates or council costs, or mortgage interest in relation to your workspace/office.
Repairs and Maintenance - Necessary repair and maintenance work specifically relating to your home office space. For non-office related repairs, you can file these as 'General Expenses'. N.B: IRD may ask you to justify the expenditure so be careful what you claim
Subcontractors - Any business expenses where you have hired sub-contractors, third parties or employed other service providers to carry out work for you.
Subscriptions - Any recurring subscription costs for business-related products e.g. recurring software costs, online magazines, newspaper magazine subscriptions, licensing fees
Ready to get expert support around your expenses? Then you’ve come to the right place.
As soon as you submit your application we will email you confirmation that it has been received and provide you with a brief outline of the what you can expect. We will immediately link you to our agency, which basically means we advise the Inland Revenue that you wish to become a client of our IRD Registered Tax Agency. The Inland Revenue might post you a letter advising that we have been appointed by you as your tax agent. We then gather information from the Inland Revenue to determine whether you have paid too much tax during the past 5 years and we will claim any refunds owing to you. Once the assessment is complete we will send you notification of your assessed refund amount. Usually within a few days you will receive your tax refund either to your bank account or via cheque if you have not provided a bank account number. We aim to get all refunds issued to our clients within 5 working days of receiving the completed application.
You can only complete the on-line application form with a current valid New Zealand driver’s licence. If you do not have a NZ drivers licence, you will be prompted to print out a copy of an authority to act form which you must complete and sign and send to us along with a photocopy of any of the following approved photo ID’s;
- A New Zealand passport
- An Overseas passport with New Zealand immigration visa / permit
- A New Zealand 18+ card
- A New Zealand Firearms licence
- An International Driver’s Permit (issued by a member country of the UN Convention on Road Traffic)
- A New Zealand certificate of identity (issued by Department of Labour or Department of Internal Affairs)
MYTAXBACK is a professional tax agency Registered with the Inland Revenue. When you join us, you can rest assured knowing that we are a front runner in the tax refund industry. We’re passionate about ensuring that hard working NZ tax payers get a fair deal and pay no more tax than they are legally obliged to pay. We can quickly assess your tax position for the past 5 years and will claim any refunds owing to you. We have thousands of happy customers who come back to us time and again and they would only do that if we keep delivering a great service.
If we can’t get you a refund, then we won’t charge you a cent and of course, we have low fees and no hidden charges.
That's great news. This means that you have probably already received all your previous tax refunds but we will re-assess all of the past 5 years to make sure no valuable tax credits have been missed. However, it is only possible to be linked to one tax agent at any point in time so when you join our tax agency the Inland Revenue will automatically delink you from your current/previous tax agent. If you have a rental property or business income, we recommend that you speak with your current tax agent or accountant to discuss this before completing our application form.
If you want us to stop acting on your behalf at any stage, you simply need to contact us to tell us. You can do this either by calling us on 0900REFUND or using the contact us page in this website. We will remove you from our client list and advise the IRD on your behalf. You should also call the IRD on 0800 227 774 to remove our Trust Account from your INC tax account and ensure that they have your correct bank account details on file. However, please be aware that if we have already completed an assessment you will still be liable to pay our fee for the work performed up to that point in time.
It's impossible to tell how much anyone's refund will be until we have completed a thorough assessment but there's one sure thing....
We are the only tax agent that GUARANTEES the BIGGEST POSSIBLE NZ Tax Refund
We have issued over 200,000 tax refunds during the past 7 years and during that time the average refund is over $400. The single biggest refund we have recovered was over $22,000, We will claim all of the tax credits that are available to you and ensure that you get as much money back as possible.
YES but only if the total refund amount exceeds the amount of the arrears, the IRD will issue the remaining balance as a refund. However if you have large Child Support or Non Custodial Parent (NCP) arrears, any refund that we claim for you will most likely be withheld by the IRD and transferred to your NCP account. We cannot prevent this from happening and we also cannot view your NCP statement or balance. If you owe Child Support we recommend that you contact the IRD to set up an arrangement to clear the arrears. Either way, you’ll be better off applying with us than simply leaving the arrears to gather additional interest or late payment penalties.
Unfortunately you cannot apply on the phone. We have to receive your written authorisation either by way of our on line application form or by completing our standard authority to act.
Legislation only allows us to file tax refunds for the past 5 tax years, however in some special circumstances we are able to claim tax credits for up to 8 years.
No. Once you are linked to our tax agency you do not need to re-apply every year, We will contact you to confirm your personal details and check on anything that might affect next year's tax refund. You can contact us at anytime to update your address or other contact details. You will need to notify us if you receive any other income other than wages or salary such as interest, dividends or any business income.
Working for Family Tax Credits or WFFTC are what some people refer to as Family Support. WFFTC are a series of tax credits that provide financial assistance to people with children in their care. The amount of financial support is dependent on a number of factors including the age and number of children in your care, the amount of family income you earn, whether or not you or your partner work a certain number of hours and the care arrangement for each of your children. If you have children and are not currently registered for WFFTC, we recommend that you do so by completing an FS1 on the IRD website. WFFTC has 4 different types of tax credits that you may be eligible for, these are;
- Family Tax Credits - which you can receive regardless of whether you work or not
- In Work Tax Credits - you can only receive this if you/your spouse work a minimum number of hours
- Parental Tax Credit - an additional payment that you may be eligible for when you have a new baby
- Minimum Family Tax Credit - this ensures your income is topped up to $23,764 after tax
You can choose to receive your WFFTC either as a weekly or fortnightly payment or as a lump sum at the end of the year.
The average refund we claimed on behalf of our clients during the past 11 years is over $400. In May 2020, the average refund was $559.15 How much will your refund be?
Whilst we cannot be certain whether you will be eligible for a refund, one thing is for certain. If we can't get you a tax refund, then nobody can! We also guarantee that we will not file any income tax return that results in a tax bill without first notifying you of your obligations.
No, we are unable to claim any overseas tax refunds. We can only claim NZ Tax Refunds.
In order to complete our on line application form you will need a valid IRD number and a current NZ drivers licence. You need to ensure that the information on your licence is exactly the same as the information you enter into our application form. We use this information to undertake a drivers licence check through VEDA. Even if one single letter or digit is different it will fail this check. So please check your data carefully. Also, if your drivers licence is expired or suspended then we will not be able validate it using the VEDA service and you will be unable to complete the on line application. We can only attempt to verify your drivers licence twice so 2 failed attempts means you will be unable to proceed. However, if you then select 'no drivers licence', you will still have the option of printing out a pdf version of the application form which you will need to print, sign, attach approved photo ID and then send back to us. If you need any help with this please call us and we will explain what you need to do.
We’re really sorry about that!
Our office hours are typically 9am - 5.00pm. If you call during these times and we do not answer, it will most likely be because all of our available lines are busy. The best option is to go to the contact us page in this website and send us a message. Please state your name, ID number, contact number and details of your enquiry and we’ll get back to you just as soon as we can.
We can't tell for certain until you have completed our applciation form but in our experience most clients who apply on line with us get usually get a tax refund. The average tax refund is over $400 but you might be entitled to more tax back.
To be compeletly honest, not a lot. We know it is a little confusing when so many different companies have similar sounding names. We all offer pretty much the same service, however MYTAXBACK does guarantee to get you the biggest possible tax refund. We also have one of the lowest tax refund fees.
Who has the lowest fees for tax refund? That's actually quite a difficult one to answer. Some tax agents who appear to offer low fees actually have a low percentage fee or a low fixed fee but then charge a lot extra for other things. The cheapest tax refund agent is not necessarily the best tax refund agent to choose. It always pays to check the fine print. Many tax agents hide their fees somewhere in their website and don't make it particularly easy to find. Our fee is the lowest percentage fees for tax refund service in NZ and we aim to get you the biggest possible tax refund.
Frequently Asked Questions About Getting a Tax Refund