Application requirements

You will need a copy of your IRD number and NZ drivers licence in order to complete an on-line application. If you do not have a NZ drivers licence, you can still apply online, however you will be prompted to print out, complete and sign a copy of the PDF application form which you can either fax, FREEpost or scan & email it to us along with a photocopy of either your passport, 18+ Card, NZ firearms licence, international drivers permit or a NZ certificate of identity. See the Contact Us page for contact details.

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    Our friendly staff are here to help!

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    Our Head Office is located in Auckland and we have thousands of clients across NZ.

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    We're passionate about recovering your NZ tax refund.

Who gets a refund?

It is impossible for us to tell whether someone is eligible for an IRD tax refund until we have completed an assessment of your tax position. There are so many factors that can affect the final result. However, we are experts at ensuring you get the biggest possible NZ tax refunds and make sure that you benefit from any of the valuable tax credits that you may be entitled to during one or more of the past 5 years, such as:

Independent Earners Tax Credit – This is a NZ tax credit of up to $520 if you have earned between $24,000 - $48,000 during any of the past 5 years.

Tax deductible expenses – Such as our fee, which also increases the value of your NZ tax refund.

Working For Family Tax Credits - If you have children, we can ensure you get what you are entitled to, such as the Family Tax Credit, the In Work Tax Credit, the Parental Tax Credit or the Minimum Income Tax Credit.

You can enjoy one or more of these tax credits regardless of whether your employer has deducted the correct amount of PAYE from your wages. Of course your IRD refund will be even bigger if your employer has deducted too much tax from your pay.

The great news is we can recover any overpaid taxes for any of the past 5 years. Unfortunately NZ tax legislation won’t allow us to request any refunds that are older than 5 years, which we feel is a little unfair. If you don’t work, or at least haven’t worked prior to 31st March it is less likely that we’ll be able to get an IRD refund for you….but unless you check, you will never know what you’re missing out on.

Our fees

No Tax Refund, NO FEE!

We GUARANTEE to get you the biggest possible tax refund. If we can’t get you a refund, we won’t charge you a cent!

Our low on-line application fee for all Personal tax Summaries is 17.4% of the assessed refund amount. Our minimum fee is $17.40. (fees ex gst).

This low fee applies to all tax refunds, for all tax types and for all years either requested, confirmed or received though our efforts. This fee only applies to on-line applications received via this website. Unlike most other online tax agents we do not charge any extra fees for filing an IR3 on your behalf that results in a refund. Our fees are charged for the service provided in assessing or requesting or confirming any PTS, or filing any tax return or claiming any NZ tax refunds for any tax type. Our fees are deducted immediately upon receipt of your tax refund into the MY TAX BACK NZ Ltd Trust Account. We do not offer a service to claim overseas tax refunds, only NZ tax refunds.

If you are required to file an IR3 for any reason and this results in a refund, our fee for filing IR3's is a maximum of $79 plus 17.4% of the assessed refund amount.

If you are required to file and IR3 and this does not result in a refund, we will notify of your obligations and any fees before we take further action.

In some cases we will file a return or PTS for you Free of Charge.

If you delink us as your tax agent after we have assessed or requested your PTS or filed your tax return you will still be liable to pay our fee for the service we have provided. Fees are incurred on the day that your application is submitted.

  • If the IRD tax refund is issued by cheque, our cheque processing fee is $4 for each tax refund we issue.
  • If a cheque is required to be cancelled for any reason, ie you have moved address and failed to notify us, Westpac typically charge $25 per cheque cancellation fee. This will be deducted from your tax refund(s).

Tax refund facts & tips

The NZ Government collected almost $50 billion in taxes in the 2011-2012 NZ tax year. Of course, tax is an essential part of any thriving democracy and it pays for essential services like health, education, roading and social welfare etc. Our aim with these NZ tax refund facts and tips is to ensure that you are not contributing more than you need to!

We’re pretty good at what we do!

FACT: Since we started our IRD registered tax agency in 2008, over 100,000 people have asked us to help them get a well earned tax refund. We GUARANTEE to get you the biggest possible tax refund based on the information that you provide us with during the application process. The biggest single client refund we have recovered was over $52,000.

Tip: If you want the biggest possible refund, simply complete our application form and ensure you answer all the questions as accurately as possible.

Tip: Make sure you read about the ‘other charges’ for filing an IR3 if you choose a different tax agent to claim your refund.

Tax Codes

FACT: It is the taxpayer’s responsibility to ensure that their employer is using the correct tax code. When starting a new job, you need to indicate to your employer what your tax code should be by filling in an IR330 form. If your circumstances change during employment, you need to inform your employer and complete another IR330 form.

Tip: If your circumstances change, ie you start a new job or forsee any changes to your income, your tax code may need to be changed. If you begin receiving another source of income, have a significant change in your earnings or your family begins receiving working for family tax credits, check again that your tax code is still correct!

Tip: If you start a 2nd job, it is likely that you will need to use a secondary tax code. If you don’t, you could end up with a big tax bill at the end of the year.

Working For Family Tax Credits

FACT: If you have children, depending on your circumstances, Inland Revenue will provide additional financial support in the form of Working For Family Tax Credits. How much money you will get is dependent on a number of factors including the number and age of your children, your total family income and whether or not you are employed. You can choose to receive these additional payments either weekly/fortnightly or as a lump sum at the end of the NZ tax year.

Tip: At the end of the financial year the IRD will assess the payments you have received. If you have received more than your entitlement they may issue you with a tax bill. To avoid this from happening, always overestimate your family’s income for the year. That way you’ll end up with a bigger refund at the end of the year.

Tip: If you have chosen to receive your WFFTC as a lump sum, you need to let us know if the care arrangements for your children have changed during the year and we will ensure you get the maximum possible refund. Also, let us know if you’ve had any more children during the past year as you may be eligible for a Parental Tax Credit. You’ll receive a much bigger refund at the end of the year if you choose the lump sum option.

Schedular Payments

FACT: Schedular payments are typically paid to you when you are working as a contractor rather than an employee. You might receive schedular payments if you have done any promotional work, acting or modelling, temp work of any commission based sales work. Schedular payments are usually taxed at a flat rate for example its 20% for commission based sales work. IF you have received schedular payments you MUST file an IR3 at the end of the year. We can do this for you and unlike virtually all other on line tax agents we do not charge any extra processing fees for this work.

Tip: If you are receiving schedular payments you may be able to claim for work related expenses that were incurred during the period you were receiving schedular payments. In order to claim, make sure you keep all of your receipts and records. Tip: If you have been asked by your employer to use a WT tax code, this will be a good indication that you are receiving schedular payments.

Tip: If you plan on claiming any vehicle related expenses you will need to keep a log book to record your mileage when your vehicle has been used for work related and purposes and personal travel.


FACT: If you have made a donation of over $5 to a registered New Zealand Charitable Organisation you may be able to claim a third of this back as a donations rebate. You can only claim donations rebates for the past 4 tax years.

Tip: Keep all of your donations receipts and statements and send them into us at the end of the financial year.

Deductible Expenses

FACT: As an employee there are very few tax deductible expenses that you can claim. However, if you have paid any premiums for loss of income insurance or if you have someone to prepare your tax return, we will be able to claim a tax credit for these expenses.

Tip: You can check with the insurance provider as to whether a premium is able to be claimed as a tax deductible expense. Remember to keep the statements so that we can include these in your tax return at the end of the financial year.

Tip: Our processing fees are a tax deductible expense and by including these in your PTS or IR3 it will increase your NZ tax refund.

Other Income

FACT: If you have received any other form of income over $200 other than wages or salary then you must declare this income and we have to include it in your return.

Tip: The good news is that you may be able to claim any provide receipts or statements.

Changes to Property Rules

New Zealand citizens and residents

FACT: When buying, selling or transferring New Zealand property, excluding your main home, you now need to provide your:

  • IRD number
  • taxpayer identification number (TIN) from any overseas countries where you have to pay tax on your worldwide income, if you have one.

Tip: Give this information to  your property lawyer or conveyancer this information. You can also do this by filling in a Land Transfer Tax Statement, which is available on the Land Information New Zealand (LINZ) website. If you’re transferring property that’s in trust, you need to supply the IRD number for the trust. Trustees’ IRD numbers can’t be accepted.

Everyone else

FACT: When buying, selling or transferring property in New Zealand, you now have to provide your:

  • New Zealand IRD number and
  • taxpayer identification number (TIN) from any countries where you have to pay tax on your worldwide income.

Tip: Give this information to your property lawyer or conveyancer this information. You can also do this by filling in a Land Transfer Tax Statement, which is available on the Land Information New Zealand (LINZ) website. 

Jeanne from Otahuhu got $640 tax back!

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